Natural Language Processing (NLP)
Natural language processing (NLP) is the ability of a computer program to understand human language as it is spoken. NLP is a component of artificial intelligence (AI)
The evolution of cognitive automation is due to an evolution of various interdependent streams of Artificial Intelligence (AI). Natural Language Processing (NLP) is one of the key components of cognitive automation that can be applied to a variety of industry segments to address their pain points. It may be used to discover relevant insight from a chain of email communication. Or, it may be employed to enhance customer experience by allowing users to post queries in their own language about products, services, or applications and receive immediate and accurate answers. Based on AI algorithms and driven by an increased need to manage unstructured enterprise information, NLP is influencing a rapid approval of more intelligent solutions in various business domains.
The need for digital Chatbot
Using a Chatbot in an enterprise comes with a host of benefits. Some of the reasons why a Chatbot should be used are:
Components of a Chatbot
What are Digital Assistants:
- Engagement though voice, text, or gestures
- Listens and responds quickly in a
conversational manner - Uses AI-powered recommendations to
guide users - Automates interdependent business
processes for a comprehensive
user experience - Initiates and completes tasks
without user prompts
Oracle Digital Assistant Simplifies Finance Operations
Easily access expenses and procurement
- Add this dinner expense to my “OpenWorld” expense report.
- Has my manager approved my expenses?
- Here’s a photo of my taxi receipt.
- I’d like to order new business cards.
- When will my shipment arrive at the distributor?
Oracle Digital Assistant Makes Managing Projects Easy
Use AI to assign resources & update status
- What’s the status of my “Vision 2020” project?
- Assign a DBA to this project, please.
- Update the team that this project timeline has been extended by two weeks.
- Schedule a check-in call before the next deadline.
- Who is available to add to this project?
Oracle Digital Assistant Enhances Employee Knowledge
Answer questions from multiple backends
- What’s the best laptop for me?
- How do I add a bank account to my profile?
- Can you show me the last five orders placed and how much was spent?
- Assign Jeremy and Susan to the project and order two tablets
- Mark the “GTM 2020” project complete and send invoices to each partner
