Client Details

Leading Electronics manufacturing company in South Africa

Solution Overview

  • Provide with AACC (Avaya Aura Contact Center) certified implementation services
  • Avaya Proactive Dialer certified implementation as well as support
  • AACC Installation on CS 1000 on different channels such as voice, email etc.
  • Installation of session manager
  • Support of Nortel Meridian

Business Benefits

  • Customer care helps expand service access, reduce staffing needs, and improve customer response.
  • Improved customer service
  • Help customers get faster answers to requests while freeing agents to handle more complex issues.
  • Customer is able to provide right services and support through call centre

In2IT Differentiator

  • In house Avaya skills
  • Back up support from Avaya
  • Usage of Known error database for recurring maintenance calls.
  • Training for tier 1, 2 and 3 staff on Avaya support