Leading Electronics manufacturing company in South Africa
- Provide with AACC (Avaya Aura Contact Center) certified implementation services
- Avaya Proactive Dialer certified implementation as well as support
- AACC Installation on CS 1000 on different channels such as voice, email etc.
- Installation of session manager
- Support of Nortel Meridian
- Customer care helps expand service access, reduce staffing needs, and improve customer response.
- Improved customer service
- Help customers get faster answers to requests while freeing agents to handle more complex issues.
- Customer is able to provide right services and support through call centre
- In house Avaya skills
- Back up support from Avaya
- Usage of Known error database for recurring maintenance calls.
- Training for tier 1, 2 and 3 staff on Avaya support