Improve customer engagement with IT helpdesk.
Just developing a technology product is not enough, resolving issues related to this product is also imperative. However, many times, due to lack of technical issue resolution support, you can end up reducing the quality of your product and your customers might face several issues.
Today, with increasing technology dependency, it is simply impossible to ignore technical issues faced by the users. You are required to keep customer satisfaction first. If you are unable to achieve that, we can help you. We can offer an integrated, technology-oriented team to address the problems of your customers.
Strategic Support
With a dedicated team, infrastructure, and technology, we are able to offer 24*7 customer support services for higher engagement. We have clearly defined procedures and norms for handling customer queries which ensures that the quality and integrity is maintained at all costs.
Technical Expertise
Our team has the technical expertise to solve user queries. This includes troubleshooting, internet, operating system, third-party certification, internet, and all the other problems related to your product and issues. We can help you guide your users towards effective product use.
Continuous Monitoring
Apart from all this, we constantly monitor the effectiveness, processing, and efficiency of the system. This allows us to monitor every process, productivity of issue resolutions, and status of improved services. We also keep a continuous check on the KPI related to the resolution of issues to ensure consistency and engagement.
Client Success
Research and Development (R&D) engagement
Development of Procurement Management Solution
Multi Year Design and Development engagement for Integrated Financial Management System (IFMS) Application Development
Ramco ERP Implementation & Integration of different business process into the ERP system
Providing high end product related technical support to CSP/OEM Partners and their end customers
Architecting, Designing, Implementation and Operations for Migration from MPLS to Internet based connectivity solution and operations
SAP SuccessFactors Implementation
SAP ERP Implementation Project
SAP SuccessFactors Implementation
JD Edwards Implementation
Multi Year Design and development engagement for Integrated financial management system (IFMS)
Smart City Implementation
Telecom Major started RPA journey in customer operations and then moved on to Finance, HR and Network Ops
IP Telephony & Contact Center Support
INSIGHTS
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