CATS Process Automation Framework
What is it and why it matters
CATS process automation framework is a methodology that helps our customers to identify and implement tailor made RPA solutions. By having a non-intrusive virtual workforce called software robots, there is no compromise on IT security, scalability, regulatory compliance and operational governance. The framework ensures that our partners leverage the best practices that comes from a wide FinServ domain knowledge catering high efﬁciency, operational consistency and greater customer satisfaction.
While businesses can focus in their core areas. In2IT can help deliver Modern IT Operations calls for new and innovative combinations of both legacy and cutting-edge infrastructures. In2IT has designed a framework to deliver 360-degree visibility to every technology in an organisation’s hybrid IT environment while utilizing the existing tools efficiently, deploy new technology to fill gaps and integrate them to provide a single pane of glass reporting.
CATS™ enables an organisation to reduce cost and complexity, grow revenue, and secure their network environment by delivering intuitive mass-scale service platforms. CATS™ helps the organisation to lead the industry with business aligned systems, software, silicon, services, security and our unrivalled innovation and expertise in mass-scale networking, automation, optical, optics, cable access, video and mobility. Below are some of the benefits which can be realised via CATS™:
- Integrated Sophisticated Algorithms & Machine Learning Tools
- Business Aligned IT view – Real-time & Historical Interactive Dashboards
- Multiple view for Business and IT Owners
- Simple & Granular data presentation for better analytics like Dashboard Chart Filter / Click-to-Filter, Show or Hide Chart Values, Time Interval, KPI Driven Business Intelligence, Visualization, Analytics
- Customizable – Create any number views for different situation
- Faster Time to deploy
- Open Integration Platform – Feed from multiple sources
- OOB Integration with many standard products like ServiceNow, Remedy etc.
- Facilitating best practice and best of breed implementation
- Leveraging ‘business critical’ infrastructure
CATS™ Framework in detail
In2IT has gone into great depths to understand its customer’s infrastructure, their business & process needs and come out with a Technical reference & Governance model that organisations can relate to and build upon.
CATS™ tooling architecture integrates multiple tools together to provide a true business value in a unified console and at the same time retains the functional modularity of each tool.
IT Infrastructure & Cloud Discovery
Discovery enables to create an accurate, up‑to‑date, single system of record for IT infrastructure, both on‑premises and in public clouds. It helps to define IP‑enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the Configuration Management Database (CMDB). CATS™ framework enables OOB integration with many industry specific discovery and application dependency mapping products. Discovery helps ensure the accuracy of the CI data across your enterprise. It’s also a foundational ingredient in our solution for eliminating service outages or for impact analysis.
Element Manager layer
This layer collects the fault and performance data from various infrastructure elements such as servers, storage/backup, databases and middleware applications. All The raw events are then forwarded to event Aggregation & Correlation engine.
Event Aggregation & Correlation engine
All the events data collected from the element monitoring tools will be integrated in the Manager of Mangers layer for root-cause-analysis and event consolidation to give an enterprise view of the IT events. Which intern help us to reduce false positives and helps engineers to work on the root cause of the problem. Qualified Events will be passed to the Service management layer in the form of auto generated incident tickets, and are then tracked as such.
This Automation layer helps customers to define, build, orchestrate, and manage standard operating procedures. This knowledge base is built up over time and the collaboration is fostered between Subject Matter Experts (SMEs) and operational staff. This is a controlled set of automated and manual steps that support system and network operational processes. We trigger and orchestrate all types of infrastructure elements, like applications, network components, or servers depending upon qualification of events.
Virtual Assistant [CHATBOT]
This Layer is integrated with various customer interfaces like web, Messenger e.g. Dashboard, Enterprise Applications [SharePoint], WhatsApp etc. and provides an interactive user interface powered by rules and artificial intelligence that makes it easy for your audience to converse with services offered.
Enables all the ITIL-defined processes like: Incident Management, Problem Management, Change Management, Service Request Management, Asset Management, Service Level Management and the underlying core CMDB.
Automation and Service Orchestration
Is an approach to developing enterprise systems by loosely coupling interoperable services – small units of software that perform discrete tasks when called upon – from separate systems across different business domains. This helps and reduces the provisioning time of any service deployment.
Integrated Command Center
Is a unified Infrastructure & Application support team who monitors Enterprise IT landscape and provides availability of business transactions. This is achieved via integrated monitoring of the following: – Infrastructure, Application and business transactions.
Unified IT dashboard enables and provides integrated views that collect and communicate key data in a clear manner. It monitors, measures and manages IT services and performance to help executives and managers make informed decisions that support the strategic objectives of IT organisations. CATS™ Dashboard provides the high-level views and reporting that IT management wants, while also offering the day-to-day and deep dive tools that IT administrators need to monitor performance, availability and capacity across all platforms, environments, servers, networks, applications and business services. Reacting to problems proactively.