‘How to increase digital footprint to engage more customers and impact their banking decisions?’ is a prime challenge for which banking CIOs in the digital economy seek a forthright answer. “From a banking perspective, today’s customer wants to use a solution that is as simple and innovative as possible to solve their problems both on the personal and professional front,” explains Vishal Barapatre, co-founder and CTO of In2IT Technologies. In2IT Technologies has perfected the art of creating exceptional customer experiences and accelerating operational excellence. To this end, the company’s AI-based IT services, robotic process automation (RPA) framework, project management, technology infrastructure and application development services, and intellectual properties based on new age technologies are tailored to enhance customer experience.
Comment: Blockchain – solving supply chain management challenges
Supply chain management today is a complex endeavour. Regardless of how many Enterprise Resource Planning (ERP) solutions, workflow tools, digital shipment tracking devices or other integrated monitoring solutions are deployed, complexities, product losses and inaccurate data management abound.
No longer the responsibility of one or maybe two players, today’s supply chain is riddled with multiple parties, multiple checkpoints and – across them all – a tangled web of processes and systems that need to properly integrate to function cohesively.
Fine-tuning the complexities of IT governance
The challenges of governance remain a pressing concern for organisations looking to retain a competitive edge and a sustainable future.
When it comes to governance, risk and compliance (GRC), it seems the world is constantly playing catch-up.
According to Forrester’s report, ‘GRC Vision 2017-2011: Customer Demands Escalate as Regulators Falter’, regulators are unable to catch up with the speed of technology and adoption, while the hyper adoption of new technologies and business models is putting customers at risk.
Although many organisations have been paying attention to the GRC requirements and vendors have been touting their GRC focused wares, the reality is that it is nowhere near ready.
Digital Twin poised to revolutionise SA business
The Internet of Things (IoT) market is poised to explode in South Africa and despite a few remaining barriers to adoption, the outlook is positive.
By Vishal Barapatre, chief technology officer at In2IT Technologies
Different sectors are trialling IoT projects combined with Artificial Intelligence (AI) testing to develop use cases, exploring the possibilities. Connectivity providers are gearing up, and IoT start-ups are increasingly emerging to prepare for the surge in uptake, estimated to happen over the next 18 months.
One of the best use cases to emerge is that of the Digital Twin. According to Wikipedia, the Digital Twin is a digital replica of physical assets (physical twin), processes and systems that can be used for various purposes. The digital representation provides both the elements and the dynamics of how an IoT device operates and lives throughout its life cycle.
Tech won’t take over HR just yet
The technology terms ‘machine learning’, ‘Artificial Intelligence (AI)’, ‘Big Data’ and ‘robotics’ are being thrown around with increasing ease these days. We’ve become very comfortable with these technologies, mainly because they are impacting every aspect of life and business. Markets have shifted, and companies are continually looking for ways to digitalise and stay ahead of the curve.
For businesses, the most obvious impact is operational, as technology is leveraged to streamline and automate the working environment. However, technology is also playing a big part in the Human Resources (HR) space through the likes of mobile applications, chatbots, predictive analytics and even automation.