About Unified Contact Centre Services
What if you could provide multiple channels of contact to provide your clienteles with superior service? With In2IT’s Customer Interaction Services (CCaaS) you can simply provide a state-of-the-art unified contact centre that will be a foundation of competitive advantage towards your customer service. You’ll be able to provide professional, focused customer service regardless of where your representatives are based.
Offerings

Omni Channel Inbound Contact Centre Service
Provide multiple channel to customers like Audio, Video, Web, Email and Chat for great customer service experience.

Outbound Contact Centre Service
Make automated outbound campaigns. Designed to manage campaigns, calls & sales – including email and SMS

Cloud Based Contact Centre
You only need end point & an Internet connection. No hardware required on premise.

Hybrid Contact Centre Service
Hybrid contact centre enables you to integrate your existing CRM and other application to integrate with our cloud based unified contact centre.

AI Based Contact Centre
Our AI Based contact agent “Mapula – Chat Bot” can help faster customer response and self-service without agent involvement.

CRM, API and Database Integration Service
Link Contact Centre with your CRM & reporting systems. Use existing CRM for integration.
Client Success
Research and Development (R&D) engagement
Development of Procurement Management Solution
Multi Year Design and Development engagement for Integrated Financial Management System (IFMS) Application Development
Ramco ERP Implementation & Integration of different business process into the ERP system
Providing high end product related technical support to CSP/OEM Partners and their end customers
Architecting, Designing, Implementation and Operations for Migration from MPLS to Internet based connectivity solution and operations
SAP SuccessFactors Implementation
SAP ERP Implementation Project
SAP SuccessFactors Implementation
JD Edwards Implementation
Multi Year Design and development engagement for Integrated financial management system (IFMS)
Smart City Implementation
Telecom Major started RPA journey in customer operations and then moved on to Finance, HR and Network Ops
IP Telephony & Contact Center Support
INSIGHTS
News and Whitepapers

Women’s Month: Equip women with essential skills to combat GBV and femicide
