About Unified Contact Centre Services

What if you could provide multiple channels of contact to provide your clienteles with superior service? With In2IT’s Customer Interaction Services (CCaaS) you can simply provide a state-of-the-art unified contact centre that will be a foundation of competitive advantage towards your customer service. You’ll be able to provide professional, focused customer service regardless of where your representatives are based.

Offerings

Onmi Channel Inbound Contact Centre Service

Omni Channel Inbound Contact Centre Service

Provide multiple channel to customers like Audio, Video, Web, Email and Chat for great customer service experience.

Outbound Contact Centre Service

Outbound Contact Centre Service

Make automated outbound campaigns. Designed to manage campaigns, calls & sales – including email and SMS

Cloud Based Contact Centre

Cloud Based Contact Centre

You only need end point & an Internet connection. No hardware required on premise.

Hybrid Contact Centre Service

Hybrid Contact Centre Service

Hybrid contact centre enables you to integrate your existing CRM and other application to integrate with our cloud based unified contact centre.

AI Based Contact Centre

AI Based Contact Centre

Our AI Based contact agent “Mapula – Chat Bot” can help faster customer response and self-service without agent involvement.

CRM, API and Database Integration Service

CRM, API and Database Integration Service

Link Contact Centre with your CRM & reporting systems. Use existing CRM for integration.

Client Success

Research and Development (R&D) engagement
Development of Procurement Management Solution
Multi Year Design and Development engagement for Integrated Financial Management System (IFMS) Application Development
Ramco ERP Implementation & Integration of different business process into the ERP system
Providing high end product related technical support to CSP/OEM Partners and their end customers
Architecting, Designing, Implementation and Operations for Migration from MPLS to Internet based connectivity solution and operations
SAP SuccessFactors Implementation
SAP ERP Implementation Project
SAP SuccessFactors Implementation
JD Edwards Implementation
Multi Year Design and development engagement for Integrated financial management system (IFMS)
Smart City Implementation
Telecom Major started RPA journey in customer operations and then moved on to Finance, HR and Network Ops
IP Telephony & Contact Center Support

Research and Development (R&D) engagement

Client Details A leading Software Product house in South Africa Solution Overview Software Solutions to Retailers Cordys Retail Solutions Framework Business Process Management Integration Composite Applications Solution Details: Various level of Cordys skills from Architecture to developers. In2IT is providing services across various retail based modules such as Customer Administration Inventory, types, Workforce etc. Providing support on Research and development on various new products. Development and Unit Testing for Various...
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Development of Procurement Management Solution

Client Details A government agency in Africa Solution Overview In2IT has specifically been involved in developing Stock and store management system for the department. Development of end to end web Modules including JSF, EJB and JPS. Streamlining supply chain management process Various sub modules being developed as part of the engagement Catalogue Management Procurement Management Inventory Management Asset Management Solution Overview Customer Benefits Supply chain management tool being developed for...
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Multi Year Design and Development engagement for Integrated Financial Management System (IFMS) Application Development

Client Details A government agency in Africa Solution Overview IT Solutions to the Government department in Africa To provide an Integrated Financial Management System (IFMS) to National and Provincial Government that integrates human resource, payroll, financial and supply chain management and business intelligence As part of consortium In2IT has been providing services to the client. End to End ERP Implementation Java based application development engagement Various level of Java skills...
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Ramco ERP Implementation & Integration of different business process into the ERP system

Client Details Leading producer and distributor of milk and milk-based products based out of India Solution Overview ERP Solutions to Milk Mantra Dairy Pvt. Ltd To provide an Integrated Enterprise Resources Planning (ERP) solution to the client that integrates Supply Chain Management, Human Capital Management, Finance, Production and can generate appropriate report required. As a partner of OEM, in2it has delivered the ERP solution and providing user training & support....
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Providing high end product related technical support to CSP/OEM Partners and their end customers

Client Details Food & Beverage Company based out of South Africa Solution Overview Design, Build, Deployment and Operations for Cisco/Huawei based IP RAN solution & CORE AND BACKBONE Preparation Handling devices like Cisco7609, Cisco MWR2941, Cisco SAMI, FWSM, NAM 40+ strong team, implementing Cisco-NMS based solution, 24*7 Operations/design Support Overall Migration strategy deployed for rolling out IP services Migration Planning Migration Verification Migration Execution Operational support Business Benefits Roll out...
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Architecting, Designing, Implementation and Operations for Migration from MPLS to Internet based connectivity solution and operations

Client Details A large Communication Service Provider based out of South Africa Solution Overview Design, Build, Migration, Deployment and Operations for 109 countries and 190 locations across world Migration from MPLS based connectivity to Hybrid MPLS + Internet and Pure Internet based connectivity Handling devices like ASR 9000, Cisco ISR 39xx/29xx, Cisco ASA firewall etc. Worldwide migration and operations for Cisco IP Telephony, Unity and Presence solution 40+ strong team,...
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SAP SuccessFactors Implementation

Client Details A large hi-tech manufacturing organization of touch-pads for computer laptops, touch-screens, mp3 players, cellular phones and other devices. It describes itself as a human interface solution developer. Sells its products to original equipment manufacturers (OEMs). Solution Overview SAP SuccessFactors Re-Implementation for Teaching & Non-Teaching Staff SF Implementation Modules - Recruiting Management & Onboarding Activate SAP Methodology Hana Cloud Integration Long Term Support for SF RCM, ONB, PM/GM, LMS,...
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SAP ERP Implementation Project

Client Details Global player providing comprehensive solutions for water and wastewater treatment with solutions range from raw water treatment to waste water recycling. Solution Overview Scope is to offer consulting and implementation services for SAP ERP Achieve seamless flow of data across the various departments in the organization Build process and aim excellency in services Achieve optimal utilization of people and resources Improve service experience and enhance competitiveness Business Benefits...
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SAP SuccessFactors Implementation

Client Details : Leading Education and Research Institute in India offering UG, PG and Doctoral programs Solution Overview : Setup individual Goal for KIIT associates – Teaching and Non-teaching staffs Define separate appraisal templates, each for Teaching and Non-teaching staffs Delivered a unique requirement on teaching staff appraisal (Academic performance indicator) API Scores as per UGC guidelines. Designed custom workflow as per their requirements Business Benefits : Earlier they are...
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JD Edwards Implementation

Client DetailsLeading Mining Company in South Africa Business Problem Business Process Standardization amongst various sites under existing JDE E1 9.0 Heavy Customization Unable to utilize out of the box JDE Product Functionalities Heavy Maintenance Cost Unable to use cutting edge features/tools like Mobility, Café one, E1 Pages, One View Reporting, All Out Security, BI Publisher etc. Solution Overview Proposed Re-Implementation approach instead of JDE Upgrade from E1 9.0 To E1...
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Multi Year Design and development engagement for Integrated financial management system (IFMS)

Client Details A government agency in Africa Solution Overview IT Solutions to the Government department in Africa To provide an Integrated Financial Management System (IFMS) to National and Provincial Government that integrates human resource, payroll, financial and supply chain management and business intelligence As part of consortium In2IT has been providing services to the client. Business Benefits Centralized solutions for standardization on technology and leverage on economies of scale. Automation...
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Smart City Implementation

Solution Overview City Video surveillance incorporating for redundancy and scalability. Wi-Fi Hot-Spot. Citizen Services Interactive Information Kiosks. Smart street lighting system E-Governance Elite-core solution for User registration and Billing of Wi – Fi users. External Storage for storing the data of end users. Expansion of existing Network Management setup Network Security Business Benefits Improve Citizen Services Operational Efficiency Risk Reduction/ Improved Security Integration of ICT services of Phase I Rationalization...
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Telecom Major started RPA journey in customer operations and then moved on to Finance, HR and Network Ops

Client Details A Fortune 500 Telecom Major, with presence in over 100 countries and employee strength of over 105,000 world-wide Business Challenge Low Customer Service Quality due to long turnaround time and high error rate Significant human effort spent on repetitive manual tasks Pressure to respond to new customer demands while maintaining high service quality Increased customer support costs and employee skill development costs Non-integrated Legacy Systems making it unviable...
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IP Telephony & Contact Center Support

Client Details Leading Electronics manufacturing company in South Africa Solution Overview Provide with AACC (Avaya Aura Contact Center) certified implementation services Avaya Proactive Dialer certified implementation as well as support AACC Installation on CS 1000 on different channels such as voice, email etc. Installation of session manager Support of Nortel Meridian Business Benefits Customer care helps expand service access, reduce staffing needs, and improve customer response. Improved customer service Help...
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INSIGHTS

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