Client Details
A large hi-tech manufacturing organization of touch-pads for computer laptops, touch-screens, mp3 players, cellular phones and other devices. It describes itself as a human interface solution developer. Sells its products to original equipment manufacturers (OEMs).
Solution Overview
- SAP SuccessFactors Re-Implementation for Teaching & Non-Teaching Staff
- SF Implementation Modules – Recruiting Management & Onboarding
- Activate SAP Methodology
- Hana Cloud Integration
- Long Term Support for SF RCM, ONB, PM/GM, LMS, Compensation Mgmt. modules
Business Benefits
- Customer care helps expand service access, reduce staffing needs, and improve customer response.
- Improved customer service
- Help customers get faster answers to requests while freeing agents to handle more complex issues.
- Customer is able to provide right services and support through call centre
Delivery Model
- Onsite Model.
- Project Start Year- 2016
- Project Type – Re-Implementation.
- Long-term Support