About Unified Contact Centre Services
What if you could provide multiple channels of contact to deliver superior service to your clientele? With In2IT’s Customer Interaction Services (CCaaS), you can provide a state-of-the-art unified contact center that will be a foundation of competitive advantage for your customer service. You’ll be able to provide professional, focused customer service regardless of where your representatives are based.
Offerings
Omni Channel Inbound Contact Centre Service
Provide multiple channels for customers, such as Audio, Video, Web, Email, and Chat, for a great customer service experience.
Outbound Contact Centre Service
Make automated outbound campaigns. Designed to manage campaigns, calls & sales – including email and SMS
Cloud Based Contact Centre
You only need an endpoint and an Internet connection. No hardware is required on-premises.
Hybrid Contact Centre Service
Hybrid contact center enables you to integrate your existing CRM and other applications with our cloud-based unified contact center.
AI Based Contact Centre
Our AI-based contact agent, “Mapula – Chat Bot,” can help deliver faster customer response and self-service without agent involvement.
CRM, API and Database Integration Service
Link the Contact Center with your CRM & reporting systems. Use the existing CRM for integration.
