Global Connectivity & Cost Reduction
Our client is a prominent Communication Service Provider based in South Africa, with a substantial presence across Africa. They offer extensive services, including mobile voice, messaging, data, and innovative financial services such as mobile money, all delivered through different platforms. The client boasts an impressive subscriber base, serving over 120 million customers throughout their markets, reflecting their significant reach and influence in the telecommunications industry across the region.
Story at a Glance
Industry
Communication Service Provider
Business Function
Networks
The Challenge
The client needed a scalable solution to enhance internet connectivity across 109 countries and 190 locations, ensuring seamless global migration and efficient operations. They sought a strategic approach for deploying IP services to achieve consistent and reliable connectivity, facilitating better communication and service delivery worldwide.
The In2IT Impact
- Cost Reduction: Achieved a 30% reduction in annual bandwidth costs through a meticulously executed 7-month rollout.
- Enhanced User Experience: Implemented hybrid technology that significantly improved the overall experience for business users.
- Operational Efficiency: Accelerated adoption of cloud technologies, streamlining integration and improving operational efficiency, helping the client stay competitive.
Business Challenges and Objectives
The client required a comprehensive and scalable solution that could be effectively deployed and utilized across 109 countries and 190 locations worldwide. Their primary goal was to improve internet connectivity to support their extensive operations significantly. Additionally, they aimed to achieve seamless global migration and efficient operational management. To accomplish this, they sought a well-crafted strategy for deploying and rolling IP services, ensuring consistent and reliable connectivity across all their international locations. This strategic approach would facilitate enhanced communication, streamlined operations, and improved service delivery on a global scale.
The In2IT Solution
The In2IT Team helped design, build, migrate, and deploy the client’s operations for global scalability. We transitioned their systems from an MPLS-based connectivity to a Hybrid MPLS + Internet and Pure Internet-based connectivity. This involved managing various devices, including the ASR 9000, Cisco ISR 39xx/29xx, and Cisco ASA Firewall.
Additionally, we facilitated the global migration and operations for Cisco IP Telephony, Unity, and Presence Solution. Our team provided a comprehensive solution that included detailed migration planning, thorough verification, precise execution, and effective operational support. This meticulous approach ensured a smooth transition and robust support for the client’s worldwide operations, enabling them to achieve their connectivity and operational goals across all their international locations.
Business Outcomes & Benefits
The solution resulted in a significant 30% reduction in the client’s annual bandwidth costs. The impressive cost-saving was achieved through a carefully planned and executed rollout within a strict 7-month timeline. The implementation of hybrid technology not only reduced costs but also greatly enhanced the overall experience for all business users. This approach enabled the client to adopt and become familiar with cloud technologies much faster, improving operational efficiency. By streamlining the integration of new technological advancements into their business processes, the client could operate more effectively and stay ahead in a competitive market.
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CSP/OEM Partners and Customers
Our client, a leading ICT service provider for government departments, faced scalability, flexibility, performance, security, and interoperability challenges with their traditional networks. In2IT designed and implemented a Next Generation Network (NGN) using Huawei technology, connecting 27 Government Point of Presence (POP) sites. The phased rollout, beginning with core integration and expanding nationwide, minimized downtime and disruptions. Advanced network management and in-house training ensured seamless operation and enhanced performance. The upgrade improved network quality, response times, customer service efficiency, bandwidth allocation, and reduced operational costs for over 3,500 government department customers.
Our client, a leading agency in South Africa serving over 1.7 million individuals, aimed to enhance service effectiveness and regulatory compliance while consolidating communication channels. In2IT developed a scalable, omnichannel platform ensuring seamless interaction, high availability, and disaster recovery. Integrations with various systems improved customer experience, leading to a 35% increase in satisfaction scores and a 40% reduction in response times. The solution ensured 99.99% uptime and significant reductions in manual efforts, meeting regulatory standards and enhancing customer self-service capabilities.
Our client, a leading financial institution in South Africa, needed a centralized Vulnerability Management system to detect and mitigate infrastructure vulnerabilities and threats. In2IT implemented a comprehensive solution, covering both Data Center and Cloud Deployments, to provide enhanced visibility and proactive threat management. Utilizing Tenable Security Center and Tenable.io, the solution streamlined the Vulnerability Management process, offering detailed insights, role-based access, and real-time monitoring. This approach led to improved threat detection, prioritized risk management, and a stronger security posture, ensuring the protection of critical assets and smooth business operations.
Our client, a key ICT service provider for government departments, sought to enhance network performance, security, and scalability while simplifying operations. In2IT implemented a Cisco SD-WAN Solution across multiple branches, integrating advanced security systems like SASE, SIG, Cloud Security, and ZTNA. The solution improved transport selection, optimized resources, and provided a scalable, user-friendly interface. This approach resulted in significant cost savings, reduced latency, enhanced application performance, and a stronger security posture, ensuring efficient operations and a robust foundation for future growth.
Milk Mantra, an innovative leader in the dairy industry, sought a comprehensive ERP solution to integrate key business areas like Supply Chain Management, Human Capital Management, Finance, and Production. In2IT implemented an ERP system tailored to their needs, focusing on automation and real-time data capture to improve operational efficiency and decision-making. The solution centralized processes, reduced manual intervention, and provided accurate, accessible data. This led to significant cost savings, enhanced productivity, and a more effective operational framework, supporting Milk Mantra’s growth and rapid expansion plans.
Our client, a leading global food and beverage company, required a comprehensive CISCO/Huawei-based IP RAN solution for seamless application backbone support across 71 cities in South Africa. In2IT designed, built, deployed, and provided operational support for the IP RAN solution in two phases: an initial implementation in 14 locations followed by expansion to 300 locations. This approach ensured a smooth transition, minimizing downtime and disruptions. The project, completed in seven months, enhanced network performance and reliability. In2IT also provided advanced network management tools and comprehensive in-house training to empower the client’s end-users.
About In2IT
We are a fast-growing leading authority in IT Consultancy, Cloud Computing, Managed Services, Application Development and Maintenance, and many more. We have a keen eye for building solutions with new-age technology and ensure our clients get the best in technology and continue their onward journey of success.
