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Client Details

A government agency in Africa

Solution Overview

IT Solutions to the Government department in Africa

• To provide an Integrated Financial Management System (IFMS) to National and Provincial Government that integrates human resource, payroll, financial and supply chain management and business intelligence
• As part of consortium In2IT has been providing services to the client.

Business Benefits

• Centralized solutions for standardization on technology and leverage on economies of scale.
• Automation of business processes to ensure greater efficiency
• Improve quality of data
• Elimination of manual data capturing processes
• Improved access to data

In2IT Differentiator

• Skills with previous experience in similar engagement.
• True Global concept: Right mix of international and local skills
• Usage of In2IT owned process factory and knowledge.
• Support from Centre of Excellence
• Training capabilities including local language based training to end users

Solution Overview

• City Video surveillance incorporating for redundancy and scalability.
• Wi-Fi Hot-Spot.
• Citizen Services Interactive Information Kiosks.
• Smart street lighting system
• E-Governance
• Elite-core solution for User registration and Billing of Wi – Fi users.
• External Storage for storing the data of end users.
• Expansion of existing Network Management setup
• Network Security

Business Benefits

• Improve Citizen Services
• Operational Efficiency
• Risk Reduction/ Improved Security
• Integration of ICT services of Phase I
• Rationalization of cyber security controls

Solution Details

Design, Installation, Commissioning for base Network, Security and City Surveillance in Jaipur.  Solution Comprises of

• Citizen Services (Kiosk) Interactive Information Kiosks
• City Video surveillance for public safety and Security
• Video Surveillance Manager
• Crowd Management
• Left object detection
• E-Governance- REGS (Remote expert government Services)
• Smart street lighting system – Motion based and intensity based sensors with smart controller
• Wi-Fi Hotspot services for scalability & Seamless connectivity
• Environmental Sensor
• Integration with Elitecore for E-Billing Solution.
• NGFW- Next Generation firewall having AMP, URL Filtering, IPS/IDS

In2IT Differentiator

• Skills with previous experience in similar engagement.
• Usage of In2IT owned process factory and knowledge.
• Support from Centre of Excellence.

Client Details

A Fortune 500 Telecom Major, with presence in over 100 countries and employee strength of over 105,000 world-wide

Business Challenge

• Low Customer Service Quality due to long turnaround time and high error rate
• Significant human effort spent on repetitive manual tasks
• Pressure to respond to new customer demands while maintaining high service quality
• Increased customer support costs and employee skill development costs
• Non-integrated Legacy Systems making it unviable to drive innovation through IT

This project was done by Automation Anywhere

Solution Overview

Feasibility and Solution design

• Conducted a detailed feasibility assessment for all in-scope processes and developed a business case

Build, test and deploy

• Designed To-Be RPA solution for agreed in-scope processes and built end to end automation in RPA tool

Bot management

• Provided BOT management support to resolve RPA queries/issues during post production live period

Training and CoE set-up

• Designed & implemented self-sufficient RPA CoE and Trained client personnel in solution methodologies to support and build on the RPA initiatives

Business Benefits

• ~40%: Reduction in FTE time savings across the implemented processes
• ~20%: Improved turnaround time for critical customer requests
• 200: No of BOTs deployed in production
• ~25%: Reduced average handling time in complex reconciliations
• Robust audit trails and ability to handle peak volumes

Client Details

Leading Electronics manufacturing company in South Africa

Solution Overview

• Provide with AACC (Avaya Aura Contact Center) certified implementation services
• Avaya Proactive Dialer certified implementation as well as support
• AACC Installation on CS 1000 on different channels such as voice, email etc.
• Installation of session manager
• Support of Nortel Meridian

Business Benefits

• Customer care helps expand service access, reduce staffing needs, and improve customer response.
• Improved customer service
• Help customers get faster answers to requests while freeing agents to handle more complex issues.
• Customer is able to provide right services and support through call centre

In2IT Differentiator

• In house Avaya skills
• Back up support from Avaya
• Usage of Known error database for recurring maintenance calls.
• Training for tier 1, 2 and 3 staff on Avaya support